Warranty


All Premium Tone products come with a two years replacement warranty against malfunctions or manufacturing defects. This warranty is effective on purchases made after April 1, 2019.

All Premium InkEco Ink and Premium Tape products come with a one year replacement warranty against malfunctions or manufacturing defects. 

All Eco Tone products come with a free 3 years replacement warranty against malfunctions or manufacturing defects.

All refurbished fuser units and maintenance kits come with a 90 days replacement warranty against malfunctions or manufacturing defects. 

 

Please note that no guarantee applies to original products (OEM).


Nu-Tone & CO guarantees that under normal use, an ink cartridge or drum cannot damage or break the devices that use them. In the event of a cartridge causing damage to a device, despite our rigorous controls, we will assume the cost of repairs to the extent that we have been advised by the customer before such repair is performed. If necessary, Nu-Tone & CO will make arrangements to dispatch a qualified technician.

*Certain conditions apply.

 

Quality Certification

STMC - Standardized Test Methods Committee

For more than a decade, the STMC ( Standardized Test Methods Committee ) logo is the quality brand in the industry of remanufactured cartridges. As a seal of trademark, the STMC designation tells the consumer that the cartridge purchased was manufactured in accordance with specific quality and performance standards.

 

Certification #ASTM-F-1856

 

CGBS - Canadian General Standars Board

Nu-Tone & CO and the Eco Tone brand are certified by the Office of General Standars of Canada.

Certification #CGSB53.148.2011

image_page_Garantie

 

 

ASTM-F-1856-04

SKM_C30820020610440_EN

Relevant documents

HP limited warranty (PDF)