NOTICE - Merchandise returns

Dear Customers,


Please note that all RMA requests will be processed within 24 to 72 business days (3 to 9 business days).
All emergencies will be treated in a priority matter.


Return request form

Please note that this interactive form (PDF) can't be completed online. Download it directly on your computer, and then send it by email.
You also can scan it, fill it and send it to the email address below. 

Download the return request form here. 

Email : 


Policy regarding non-opened merchandise being returned for reimbursement.

You can request an RMA to return non-opened merchandise not sold within 90 days from your purchase under the following conditions:

1. Your request must be accompanied by your proof of purchase (invoice).
2. Boxes which are damaged, labels or marked in any ways will NOT be accepted.
3. Must be returned at your own expense.
4. A 20% restocking fee may apply on ALL RETURNS and final approval remains with Nu-Tone & CO management.

7 days return policy on merchandise ordered in error.

1. Your request must be done within 7 days of receipt of order.
2. Must be returned at your own expense.
3. No restocking charges will be applied as long as the merchandise is returned within the prescribed delays and is in immediate resell condition.

Policy regarding OEM Products

1. No returns will be allowed on OEM Products.


It is important to note the serial number of the defective cartridge. "How to identify our cartridges".

Nu-Tone & CO will pay return shipping costs for defective products or an error on our part. Any other return will be at the sender's expense.

For all replacements and returns, please contact our customer service department.
450.441.1300 ext. 225
Toll free : 1.877.773.3674 



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